Privacy & Security

At DoctorAtClick we believe in the power and benefits of better health information. When patients and physicians come together, we can learn from one and another in engaging ways that are simply not possible when we’re looking for health information alone. Because online sharing in health is a new concept, you should be comfortable and confident that you can share securely and privately. This is why on DoctorAtClick you can ask health questions and explore health information without also sharing your personal identity. We call this "secure sharing." How does it work? When you share health information on DoctorAtClick, only you know who you are. Your identity is protected. Your chosen doctor is able to view all your medical details, queries and any supporting material that you may have provided with the case, but what he does not get to know is any of the information which identifies you which includes your name and contact details. Our company culture respects the values of secure sharing. Our employees receive privacy training, and we’ve written our Privacy Statement in easy to read language.

Your Identity is Private

We are Secure

Tips for Staying Secure

Here are some tips about how to stay private and share securely:

Our Privacy Principles, Privacy Constitution & Member Bill of Rights

DoctorAtClick’s Governing Privacy Principles

We believe that trusted health information from physicians leads to better decisions. We also believe that securely sharing health questions and information can change the way we understand and manage our well-being, and can redefine personal health. We take your privacy and security very seriously. That’s why we have a Privacy Constitution, consisting of our pledge to you and your rights. This Constitution helps guide our decisions about privacy and security, and secures your rights as a member of our service. Member privacy is governed by our Privacy Statement, which contains answers to common questions about how our site works and how information provided to us is used and protected. We encourage you to refer to our Privacy Statement any time they have any questions about DoctorAtClick and privacy. If you have any suggestions for how we can improve your privacy experience on DoctorAtClick, please let us know.

DoctorAtClick’s Privacy Constitution & Member Bill of Rights

Our Pledge to You:

1. We are here to help.

We are here to help you find useful answers and health information from trusted physicians to help you make better decisions about your health and well-being. We ask only for data that can help us provide this service to you, and to use the data provided to improve your experience on our site.

2. We let you decide.

We let you decide what you want to share. Other than the information required to sign up for DoctorAtClick, you are not required to share any information with us to use DoctorAtClick.

3. We are safe and secure.

We will keep the personal information that you provide to us safe and secure. Our data security meets or exceeds industry standards. We use technology, policies, and conduct, together with a privacy-centered company culture, to ensure that your data is safe with us.

4. Your Identity is Not For Sale.

We won’t sell your personally identifiable information.

Your Rights:

1. You share what you want.

Sharing is a matter of personal choice. While sharing improves your experience on DoctorAtClick and the experience of everyone who uses the service, people have different opinions about how much they want to share. With DoctorAtClick you share what you want, when you want, and sharing is not required to use DoctorAtClick.

2. You control your privacy.

You control your privacy. Our experience is designed to make all information about members on the site anonymous, and identified only by a member’s Public Profile Name and Public Profile Image.

3. You control your personal information.

You can edit or delete any personal information that you add to your account and Health History.

4. You are entitled to know what and how we use the information provided to us.

You have the right to know what Personally Identifiable Information we collect and how it is shared. Our sharing preferences are transparent and we clearly state what information we collect and how it is used.